We heard that Pride Piper went out of business and there's some independant guy saying that the business is closed.  Is that true?  No.  Pride Piper of Palm Desert, Inc. stopped conducting business, but that was ownership only.  We took over the business prior to them closing, so truthfully, the business has NEVER been out of business.  In fact, the original owner sold to the past owner and the business continued, so...  Ownership doesn't matter; Pride Piper is alive and well, we assure you! :)  Also, the original Technician, Tristan, is still working with us and has been with Pride Piper for 16 years!!  Visit the official website at www.pridepiper.com .

We noticed that a competitor here in the desert states that he sells American-Made products, but we noticed they were selling Turbo, Ducane, Weber, etc.  We were told that these brands are Chinese.  We want to buy quality American-made products, so who is telling the truth?  Well, the Bull and Turbo and Ducane and DCS and Vintage and some Alfresco and most Weber and ... bbq's are all Chinese-made.  Not only assembled in China, but also manufactured there, as well.  Again, we want to make clear that the Chinese are not bad at manufacturing - in fact, they excel at it.  What they are NOT good at is sourcing the metals and components used for these products, so while it may LOOK good initially, it will fail quickly, and the repair bills will surpass the purchase price.  Just look at BBQ's Galore - they went Bankrupt because of their Chinese products, and also look at JennAir bbq's sold at Lowe's - again, cheap stuff that breaks all the time.  Our recommendation?  Stick with quality American-engineered products.  Oh, and to answer your question, the first shop that told you those brands were American was lying to you; they are Chinese-products, and we recommend you stay away from these products... AND liars...

At the do-it-yourself stores, they have inexpensive grills that say "Commercial" on them, and all your commercial grills are over $1,000.  Why?  It's unfortunate, but the term "Commercial" is being used loosely by the lessor manufacturers.  There are standards for a grill to become a Commercially-Rated grill, and they also need to be ETL rated for outdoor use.  I guess it's a matter of trust; for $350, the Brinkman(tm) Commercial grill isn't truly a commercially-rated appliance.  Plus, we don't endorse any foreign-engineered grill.  :)

We want to buy a bbq grill, but we don't know which brands are good or bad.  Can you help us?  Every bbq dealer will tell you that whatever they sell is the best.  But the one thing that All Valley has is major experience with ALL of the brands.  After many years, we've stopped pushing those brands that we know are junk, or have a history of failure.  Remember; WE SERVICE GRILLS, so because of this, we know what breaks!!  We love Emerald, FireMagic & American Outdoor because they simply don't break, and this makes our customers very happy.  As we've said above, it's easy to sell cheap stuff for a cheap price...  but we have been able to offer the Coachella Valley great products at reasonable prices, and we are very happy selling good-quality items vs. cheaply made items.

We've been told that we should only build a masonry island structure.  Are they stronger than the metal ones?  No, not at all.  Both masonry and metal islands are strong, so it really comes down to aesthetics.  We do tiled kickplates on-site on our islands, so visually speaking, there will be no gap with our products at the base of our products (additional fee), just like a masonry island.  The real advantage to our products are price (metal islands are less costly), mess (masonry islands are dirty and dusty to build), and storage space (metal islands offer you usable inside space to store things).  But both types of structures are strong enough to withstand years of use.

Are Palapas legal to own in our dry climate?  Yes, palapa structures are legal as long as you take care of the requirements of ownership, as defined by the Riverside Fire Marshall.  Basically, every six months, you must spray your thatch Palapa with a fire-retardant, oil-based product that helps the structure meet local fire codes.  Not only is this for the safety of your home, but also for the safety of your neighbor's homes.

Can you arrange for everything to be done to our backyard so that we can get a 'soup-to-nuts' package on a backyard?  Yes, this is our specialty.  We can arrange for the concrete to be poured, the gas, electricity, and water lines to be installed and hooked-up, the landscaping to be done, the bbq island to be constructed, and even your pool to be refinished and pebble-tech'd!  We do it all with our contractor-friends' help!  Anything is possible with All Valley, and your happiness is what drives us!

We notice that you carry Sundance but not Hot Spring.  Which one is better, or the one you recommend?  Well, both companies are wonderful, and are considered in the industry to be 'top notch'.  Masco owns Watkins, who builds the Hot Spring spa lines (all five of them!), and Jacuzzi Whirlpool Bath owns Sundance spas, who consistantly earn the "Best Buy" award from Consumer Reports.  With that said, we are no longer carrying the Hot Spring line because of our customer feedback - we have had far too many failures of the Hot Spring spa line and when trying to deal with Hot Spring, we are treated like 'red headed stepchildren', so...  we got too vocal about our issues with them and they pulled the plug.  We simply do not want to sell products that break.  Sundance doesn't have these problems and they treat us with respect, and this goes for our customers, as well.  Because of this, we HIGHLY suggest you stay away from a Hot Spring product.  If you like technological features and lots of LED lights, or if you need the largest spa made, the Sundance spa line will be your choice.  Ultimately, a spa is a major purchase, and you should rest easy when purchasing one.  We feel it's a 50/50 chance with the Hot Spring line, but with the Sundance line, it's 100 perfect satisfaction.  It's that easy.

Do you service what you sell?  Absolutely!  We charge reasonable fees and use factory-new parts.  For bbq's, we do the work.  For spas, we use a local, factory-trained spa company.